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CASSA Knowledge Base

CASSA Knowledge Base

SUPPORT

How to...

Here's where you can get assistance/help.

Last updated on 05 Nov, 2026

Articles

Log a support ticket?

This article explains how to log a support ticket.

Report an issue

If you have an issue or problem within CASSA, then here's what you need to do.

Forgot your password?

If you've forgotten your password, here's what to do.a

Naming Conventions (Company Admin Please Read)

Establishing a naming convention from the outset is vital when using CASSA. Here are some guidelines...

Optimise and upload images to your profile

To save file space, we recommend optimising your images before you upload them.

Perform a soft or hard browser reset

This article walks you through performing a soft or hard browser reset ...

Cancel your CASSA account

If you no longer require your CASSA/SWMSY account, here's what you need to do.

Request a refund

To request a refund, refer to the Refund Policy article, below.

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