We're sorry to see you go, but we want to make the cancellation process as simple as possible. Here's everything you need to know about cancelling your CASSA subscription or SWMSY account.

Cancellation Process

  1. Click the chat widget in the bottom right corner of your screen
  2. Let our support team know you'd like to cancel your subscription

That's it! We'll process your cancellation right away (this typically takes 3-5 business days).

What Happens Next

For CASSA Subscriptions:

  • Your subscription will remain active until the end of your current billing period
  • You'll continue to have full access to all features during this time
  • No further charges will be made to your account
  • You won't receive any renewal invoices

For SWMSY Users:

  • Any generated SWMS documents remain yours to keep (downloaded as a pdf)
  • Unused SWMS credits will be forfeited upon cancellation
  • If you have a subscription, it will remain active until the end of your current billing period
  • One-time purchase credits are not refundable outside the 30-day refund period.

Your Data

After your subscription ends:

  • You'll have 60 days to download your data
  • During this period, you can still log in to export your information
  • We recommend downloading all important documents, reports, and records
  • After 60 days, your data will be permanently deleted in accordance with our Privacy Policy

Important Information

  • Cancellation does not affect any transactions processed before the cancellation date
  • All generated documents, reports, SWMS, and certifications remain valid and yours to keep
  • We retain certain data as required by law (as outlined in our Privacy Policy)
  • You can reactivate your account at any time by subscribing again
  • For SWMSY users, any previously generated SWMS remain accessible and valid for future use

Data Protection

In accordance with Australian Privacy Principles (APPs):

  • Your data remains protected during the 60-day retention period
  • We maintain security measures to protect your information until final deletion
  • You have the right to request expedited deletion of your data
  • We comply with all relevant Australian data protection laws and regulations

Need Help?

If you need assistance downloading your data or have questions about the cancellation process, our support team is here to help. Just click the chat widget to get started.

For full details about data retention and privacy, please refer to our Terms and Conditions and Privacy Policy.

Last Updated: February 24, 2025