We're confident you'll love CASSA*, but we also understand that every business has unique needs. That's why we offer a straightforward, no-hassle refund policy.
Our Promise
We believe in keeping things simple: If CASSA isn't the right fit for your business within your first 30 days, we'll refund your subscription - no questions asked.
How It Works
- Try CASSA or SWMSY for up to 30 days from your purchase date.
- If you decide it's not for you, simply contact our support team within the 30-day period and request a refund.
- We'll process your refund promptly (typically within 3-5 business days).
What You Need to Know
- The 30-day period starts from your initial purchase date
- Refunds apply to all subscription plans and SWMSY packages
- For SWMSY promotional packages (like "Buy 1 Get 1 Free" or "Buy 10 Get 1 Free"), you'll receive a full refund but any unused SWMS credits will be forfeited.
- There's no requirement to explain your decision (though we always appreciate constructive feedback).
How to Request a Refund
Simply click the chat widget in the bottom right corner of your screen and let our support team know you'd like a refund (make sure you include your purchase reference number).
That's it! No hoops to jump through, no forms to fill out, and absolutely zero friction from us.
Our Commitment
We're in the business of making construction management easier, not keeping customers who aren't getting value from our platform. Your satisfaction matters more to us than a single subscription.
Questions?
If you have any questions about our refund policy or need assistance, our support team is here to help. Just click the chat widget in the bottom right corner of your screen to get started.
*CASSA also applies to SWMSY.
Last Updated: February 25, 2025